E-Billing Administrator (VA457)
Location:
- Jersey, London, Southampton
Department:
Finance
Experience:
3E experience is desirable
We have an opportunity for an individual to support the group revenue team in handling the growing demand for e-billing from the firm’s clients. Assisting with the overall e-billing process which includes the set-up of e-billing according to client requirements, day to day processing of e-bills, resolving queries and rejections as well as producing reports to keep stakeholders update.
Principal duties
- Mange the day-to-day ebilling for the law firm – submitting ebills via eBillingHub to client portals, or upload the LEDES files into client portals
- Manage and resolve all rejections on the clients portals
- Completion of client onboarding requirements relating to ebilling
- Onboarding to client's portals and ebilling platforms
- Database/portal administration to ensure accurate ebilling data is maintained and updated as required
- Liaising with clients to obtain matter/purchase order numbers, and obtaining permissions to upload invoices on matters, where required
- Submit electronic invoices to firm clients, ensuring all client and firm guidelines are followed during submission
- Track the status of electronic invoices from submission to acceptance. Resolve rejections until submission is successful and keep documentation of issues/resolution
- Assist in projects to optimise and increase billing process and efficiencies
- Liaise with service providers, banks, clients and other law firms to facilitate issue resolution (e.g. onboarding queries, ebilling status, account balances, breakdown of charges, copy invoices etc.)
- Provide an accurate database of ebilling guidelines
- Submission and timely electronic accrual/budget submissions
- Liaising with Finance, Partners and Fee Earners in respect of their unpaid invoices
- Assist with the day-to-day administrative support within the team as and when required
Experience / Systems
- Previous knowledge of e-billing in a law firm
- Elite 3E and eBillingHub experience preferred
- A good understanding of fundamental accounting principles
- Computer literate with a good knowledge of MS Office products, including intermediate Excel Skills e.g. able to perform VLOOKUP’s, pivot tables, formulas etc
- Experience of dealing with high volume of customers on monthly basis